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Dear STKOteam:
i am a beginer of STKO,i download the ex4 from class 3 ,but when i select a directory to analysis,it encounters the problem like this,i checked my directory,it seems no illegal character in directory,i am confused.this is my directory:
C:\Users\Administrator\Desktop\steelframe\Week3\case4
i don't know how to insert image by url,and this is error
'gbk' codec can't encode character '\xa0' in position 1: illegal mutibyte sequence

Is this related to your issue?
viewtopic.php?f=54&t=2434

Dear STKO Team:
sorry,i have not solved the problem, the error code is not actually same,i double checked the directory,and run a simple analysis in same folder,it could be done

I do not understand, do you still have the issue?

Can you share your file? And also a screenshot of the error message where I can fully see the traceback of the error?
(Enlarge the error windows so that I can read everything)

Dear STKO Team：
sorry,i have posted enlarged image and file,i just downloaded ex4 from official website,and i didn't change anything

We just found the issue.
It's strange that it happens only to Chinese users.
There was a problem with the formatting in the SurfaceLoad.py python file.

Here's the updated file: Unzip it, and copy it to C:\Program Files\STKO\external_solvers\opensees\conditions\Loads\Generic, replacing the existing one.
The new version of STKO will have this issue fixed.

Side note:
In ex4, change the Constraint Handler from Penalty to Transformation

Dear STKO team：
Thanks!the problem has been perfectly solved

You're welcome