I have trail license for 30 days, I have working internet connection still i face this error.
still 30 days not completed, hence need assistance in handling error attached herewith
License issue
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gsdeshmukh
- Posts: 6
- Joined: Wed Dec 07, 2022 7:26 pm
License issue
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Re: License issue
Dear gsdeshmukh,
This error means, "Error in network communication. Check the YPS address (in the configuration file), internet connection and proxy settings."
This means something is preventing the program from verifying the license with the server. If you are running a VPN, please turn off the VPN and try to launch STKO. If you still receive the error, double check your internet connection settings. If you are using a proxy server, make sure that it is correctly configured.
Otherwise, this error can be caused by a particular update of Microsoft which creates problems reading our licensing software's (sentinel ems) security key. This is a known bug with certain Microsoft 7 updates: https://sentineltechsupport.gemalto.com ... n-windows/
However, as Microsoft windows 7 is no longer supported, the relevant articles on the particular update that causes the issue (kb 2661254) are no longer accessible on the Microsoft website. You have a few options. You can try to roll back the update to a previous version, however, it’s possible that more than one Windows 7 update contains that particular packet and it may be difficult to find a version without it.
What we would recommend is upgrading to Windows 10: https://www.microsoft.com/en-us/softwar ... /windows10 This was possible for free in the past, and it may still be https://www.howtogeek.com/509087/how-to ... -for-free/
If you aren't using Windows 7, and if none of these fixes work, let us know. If you have any other questions or problems, we would be happy to help.
Best wishes,
STKO Team
This error means, "Error in network communication. Check the YPS address (in the configuration file), internet connection and proxy settings."
This means something is preventing the program from verifying the license with the server. If you are running a VPN, please turn off the VPN and try to launch STKO. If you still receive the error, double check your internet connection settings. If you are using a proxy server, make sure that it is correctly configured.
Otherwise, this error can be caused by a particular update of Microsoft which creates problems reading our licensing software's (sentinel ems) security key. This is a known bug with certain Microsoft 7 updates: https://sentineltechsupport.gemalto.com ... n-windows/
However, as Microsoft windows 7 is no longer supported, the relevant articles on the particular update that causes the issue (kb 2661254) are no longer accessible on the Microsoft website. You have a few options. You can try to roll back the update to a previous version, however, it’s possible that more than one Windows 7 update contains that particular packet and it may be difficult to find a version without it.
What we would recommend is upgrading to Windows 10: https://www.microsoft.com/en-us/softwar ... /windows10 This was possible for free in the past, and it may still be https://www.howtogeek.com/509087/how-to ... -for-free/
If you aren't using Windows 7, and if none of these fixes work, let us know. If you have any other questions or problems, we would be happy to help.
Best wishes,
STKO Team