another device login issue

[gookki]

I sent an e-mail to [email protected] on Friday, but I haven't received an answer yet. I have a personal license problem later, please let me know where to send the inquiry.

For now, the main board of the existing computer is broken and cannot be used. So, it is a situation where you have to use it on another computer without being able to separate it from the existing computer. My email ID is [email protected] and my customer-id wrote in the mail and inquired.
I want you to force my customer-id detach from the existing computer so that I can activate it on another computer.

[marafini.f]

Dear gookki,
our offices have been closed for two weeks.
We'll get back to you via email as soon as possibile.

Best,
Francesca