Activation failed

[wzk917]

When I entered the CUSTOMER-ID, I mistakenly used all uppercase and cannot modify it to the correct ID now.
now,when i open STKO, there is a warning.

(RC: 210018)(status: 0).
Generic validation error.
For technical assistance please contact:
info@asdeasoft.net

How can I successfully activate the trial period？

[HC2020]

Dear wzk917,

Can you please email us (info@asdeasoft.net) a screenshot of what appears when you click Help>System Info from inside STKO? That way, we can see what customer ID is being used and can determine the source of the error.
Thanks and best wishes,
STKO Team

[wzk917]

Dear STKO Team,
Thank you for replying!
I have sent the specific software screenshot to info@asdeasoft.net
Looking forward to your reply!
Thanks and best wishes,
wzk917

[HC2020]

Dear wzk917,

We did not receive the email. Are you sure you inserted the email address correctly?

Just in case, go ahead and post it here so that we can assist you as quickly as possible.

Best wishes,

STKO Team

[wzk917]

Dear STKO Team,
A screenshot of the internal system information of STKO has been attached in the form of an attachment. I hope this can help you identify the problem.
Thanks and best wishes,
wzk917

[HC2020]

Dear wzk917,

Since the customer ID is correct, the fact that it is in caps lock shouldn't matter. The problem is somewhere else. Do you use a VPN or proxy network to connect to the internet? These can interfere with the license being able to validate correctly. Try to turn off the VPN or use a different internet connection (not a proxy) and see if you still receive the error. If you must use a proxy, also ensure that you have correctly set things up and that the device is being assigned an IP.

We need the licenseSetup.log file (It can be found in the file C:\Program Files\STKO), and the STKOerrorFeature.txt and the STKOlicense.txt files, which can be found in a file path similar to C:\Users\YOURUSER\AppData\Local\ASDEA Software Technology\STKO (replace YOURUSER in the path with your user identity). This will help us understand if there are any errors connecting to the license correctly, or any other problems. Please email the files to hannahasdea@gmail.com (since we didn't receive your email last time, we can try to see if gmail will work).

Best,
STKO Team

[wzk917]

Dear STKO Team,
Thank you very much for your continuous help.
I found the licenseSetup.log file, but the STKOerrorFeature.txt and STKOlicense.txt files cannot be found (I suspect that the installation was not successful, which caused my software to be unusable).
i hope this can help you find the problem.
Additionally, I have already sent the same content to hannahasdea@gmail.com I'm not sure if you received it smoothly.
Looking forward to your reply,
wzk917

[HC2020]

We assisted wzk917 by email, and they were able to solve the issue by uninstalling STKO, reinstalling it as the administrator, and right-clicking on the software to run it as administrator, for anyone checking this thread with a similar issue.