Installation error

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shijun@hit.edu.cn
Posts: 37
Joined: Thu Mar 10, 2022 12:02 pm

Installation error

Post by shijun@hit.edu.cn » Mon Mar 13, 2023 12:45 pm

Dear STKO team:
There is an error when I open the STKO which is first installed on win10
error.png
error.png (14.03 KiB) Viewed 2628 times
. Do you know how to deal with it?

HC2020
Posts: 48
Joined: Tue Aug 18, 2020 8:25 am

Re: Installation error

Post by HC2020 » Tue Mar 14, 2023 8:16 am

Dear shijun@hit.edu.cn,

When you install STKO, there is a Python version that comes with it, with all the necessary libraries already installed (.dll files).
What can be happening on your computer is that STKO is calling a Python version external to STKO that does not have the necessary libraries.

You can try to do the following things:

- if you have Anaconda installed, uninstall it. It can force a specific dll to be called from a specific folder and that can mess up STKO

- if you go into the Path of the environment variables on your computer, you can check if python is there; if so erase it

- uninstall and re-install STKO and also erase all the files that are left behind before the re-installation (you can use a simple free software to do that, search "clean uninstall")

- retry with the latest version of STKO, if the problem persists, you can try and force the installation of the DLL, from the windows console type python pip install PySide2

Let us know if any of these solutions work.
Best wishes,
Hannah

shijun@hit.edu.cn
Posts: 37
Joined: Thu Mar 10, 2022 12:02 pm

Re: Installation error

Post by shijun@hit.edu.cn » Wed Mar 15, 2023 11:44 am

Thank you for your reply

HC2020
Posts: 48
Joined: Tue Aug 18, 2020 8:25 am

Re: Installation error

Post by HC2020 » Thu Mar 16, 2023 9:16 am

You're welcome! I hope you were able to resolve your issue.
Best of luck with your research!
Hannah

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