Installation error

[shijun@hit.edu.cn]

Dear STKO team:
There is an error when I open the STKO which is first installed on win10

error.png (14.03 KiB) Viewed 664 times

. Do you know how to deal with it?

[HC2020]

Dear shijun@hit.edu.cn,

When you install STKO, there is a Python version that comes with it, with all the necessary libraries already installed (.dll files).
What can be happening on your computer is that STKO is calling a Python version external to STKO that does not have the necessary libraries.

You can try to do the following things:

- if you have Anaconda installed, uninstall it. It can force a specific dll to be called from a specific folder and that can mess up STKO

- if you go into the Path of the environment variables on your computer, you can check if python is there; if so erase it

- uninstall and re-install STKO and also erase all the files that are left behind before the re-installation (you can use a simple free software to do that, search "clean uninstall")

- retry with the latest version of STKO, if the problem persists, you can try and force the installation of the DLL, from the windows console type python pip install PySide2

Let us know if any of these solutions work.
Best wishes,
Hannah

[shijun@hit.edu.cn]

Thank you for your reply

[HC2020]

You're welcome! I hope you were able to resolve your issue.
Best of luck with your research!
Hannah