Installation errors

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Yara
Posts: 2
Joined: Tue Oct 15, 2019 1:09 pm

Installation errors

Post by Yara » Tue Oct 15, 2019 1:12 pm

Hi there,
When trying to install the software I get the error depicted in the attached figure. Could you advise how to overcome this?

Thank you
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Ricardo
Posts: 1
Joined: Tue Oct 15, 2019 3:25 pm

Re: Installation errors

Post by Ricardo » Tue Oct 15, 2019 3:31 pm

Hi Yara
This kind of error can happen if
1) you are re-installing STKO while the previous installed version is running (is this the first time you install STKO?)
2) or if you don't have administrator rights on your PC (do you have administrator rights on the PC?)

if these are not the cases, try to download STKO again, probably the downloaded file got corrupted (or, like in my case, make sure you don't have an anti-virus that blocked the execution of the downloaded STKO installer)

Let me know if you fix this error ;)

Yara
Posts: 2
Joined: Tue Oct 15, 2019 1:09 pm

Re: Installation errors

Post by Yara » Wed Oct 16, 2019 2:45 pm

Many thanks Ricardo!

I ran it as admin and it works now. :)

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